payment terms
To make your order and delivery as easy and convenient as possible, we offer various secure payment options. We accept payments via:
- PAYPAL
- STRIPE
- Bank Transfer
When paying via PayPal, you will be automatically redirected to PayPal. If you already have a PayPal account, you can log in with your account details and confirm the payment. If you do not have a PayPal account, you can create one in just a few steps and then confirm the payment.
For bank transfers, we will ship your order as soon as we receive the payment in our account.
SHIPPING POLICY AND RETURN POLICY
We offer shipping within Spain via standard shipping (Post) or express shipping (SEUR), and to the European Union via standard shipping (SEUR).
Our goal is to ship orders within 2 business days. However, during periods of high demand, processing may take up to 5 business days.
Orders over €70 within Spain qualify for free shipping. We offer free shipping to the European Union for orders over €150.
Shipping within Spain (Post):
Standard shipping and packaging costs are €5.95. Items are shipped via Correos (Post).Express Shipping within Spain (SEUR):
Express shipping with an estimated delivery time of 24 hours. Shipping and packaging costs for express shipping are €7.45. Items are shipped via SEUR.International Shipping (European Union):
For deliveries to Germany, Austria, and other European countries: Estimated delivery time is 4 to 10 business days. Shipping and packaging costs are €15.95, and items are shipped via SEUR.
Local pick-up is free.
Returns
Your satisfaction is very important to us. If you have any questions or notice any issues with your product, feel free to contact us – we will do our best to assist you.
We accept returns of unused products within 14 days of purchase.
Once we receive the returned item, a full refund will be processed (excluding shipping costs). Please allow 1 to 2 weeks for the refund to be processed.
Please include proof of purchase.
Returned items must be in their original condition and packaging. Otherwise, a refund may be excluded or a fee of 50% of the original price may be charged.
Discounted items (excluding launch offers) are non-refundable.