In compliance with the information duty stipulated in Article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce;

Michaela Mulfinger, as the owner of the website www.kearacandles.com, proceeds to communicate the required identification data as stipulated by the aforementioned law.

Carrer de la Tramuntana, 26

Town: 08950 Esplugues de Llobregat

Province: Barcelona

Email address: info@kearacandles.com

This information sets out and regulates the terms of use, liability limitations, and obligations that users of the website published under the domain name www.kearacandles.com assume and commit to respect.

Terms of Use

The simple and mere use of the website grants the status of a user, whether a natural or legal person, and automatically implies the full, complete, and unconditional acceptance of all the clauses and general terms included in this Legal Notice. If the user does not agree with the terms and conditions of this Legal Notice, they must refrain from using the website. This Legal Notice is subject to changes and updates, so the version published by www.kearacandles.com may be different each time the user accesses the portal. Therefore, the user must read the Legal Notice every time they access the website.

The user is obliged and commits to use the website and its contents in accordance with current legislation, the Legal Notice, and any other notice or instructions provided, whether through this Legal Notice or elsewhere within the website’s content, as well as with the rules of coexistence, morals, and generally accepted good customs. To this end, the user agrees and commits NOT to use any of the contents for illegal purposes or effects, prohibited by the Legal Notice or current legislation, damaging the rights and interests of third parties, or that may in any way harm, disable, overload, deteriorate, or prevent the normal use of the contents, computer equipment, documents, files, and all types of content stored on any computer equipment, either owned or contracted by www.kearacandles.com, other users, or any internet user (hardware and software).

The user agrees and commits not to transmit, distribute, or make available to third parties any kind of material contained on the website, such as information, texts, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software, logos, trademarks, icons, technology, photographs, software, links, graphic design, and source codes, or any other material that the user has access to in their capacity as a website user, without this list being exhaustive. Furthermore, in accordance with all of this, the user may not:

Reproduction, Copying, Distribution, and Modification

Reproduce, copy, distribute, make available, or in any other way publicly communicate, transform or modify the contents, unless explicit written authorization is obtained from www.kearacandles.com, the holder of the corresponding rights, or unless it is legally permitted.

Remove, manipulate, or in any way alter the “copyright” and other identifying data of the rights reserved by www.kearacandles.com or its holders, digital footprints and/or identifiers, or any other technical means established for their recognition.

The user must refrain from obtaining and even attempting to obtain the contents using methods or procedures other than those that have been made available for this purpose or indicated for this purpose on the webpages where the contents are located, or, in general, from those commonly used on the internet for this purpose as long as they do not involve a risk of damage or disabling of the website, and/or the contents.

Intellectual Property

All trademarks, trade names, or distinguishing signs of any kind that appear on the website are the property of www.kearacandles.com or, where applicable, third parties who have authorized their use, and the use or access to the portal and/or contents does not grant the user any rights over these trademarks, trade names, or distinguishing signs. Furthermore, none of the exploitation rights that exist or may exist over such contents are transferred to the user. Similarly, the contents are the intellectual property of www.kearacandles.com, or third parties where applicable, and the intellectual property rights belong to www.kearacandles.com or third parties who have authorized their use, who have the exclusive right to exercise the exploitation rights in any form, particularly the rights of reproduction, distribution, public communication, and transformation. Unauthorized use of the information contained on this website, as well as the violation of the intellectual or industrial property rights of www.kearacandles.com or third parties included in the page, will result in legal liabilities.

Hyperlinks

People who wish to establish hyperlinks between their website and this page must observe and comply with the following conditions:

• Prior authorization is not required when the hyperlink only allows access to the homepage, but it may not reproduce it in any form. Any other form of hyperlink will require explicit and unequivocal written authorization from kearacandles.com.
• No “frames” will be created with the websites or on the websites of kearacandles.com.
• False, inaccurate, or offensive statements or indications about kearacandles.com, its directors, employees, collaborators, or individuals associated with the page for any reason, or users of the page, or the contents provided, will not be made.
• It will not be stated or implied that kearacandles.com has authorized the hyperlink or has supervised or in any way assumed the content offered or made available on the webpage where the hyperlink is established.
• The website where the hyperlink is established may only contain what is strictly necessary to identify the destination of the hyperlink.
• The website where the hyperlink is established must not contain illegal information or content, contrary to generally accepted morals and good customs, public order, or content contrary to the rights of third parties.

Page Availability

www.kearacandles.com does not guarantee the absence of interruptions or errors in accessing the page or its contents, nor that they are up-to-date, although it will make its best efforts to avoid, correct, or update them if necessary. Therefore, www.kearacandles.com is not responsible for any damages or harm of any kind caused to the user due to failures or disconnections in the telecommunications networks that cause the suspension, cancellation, or interruption of the portal’s service during its provision or beforehand.

www.kearacandles.com excludes, with the exceptions provided by applicable law, any responsibility for damages or harm of any nature that may result from the lack of availability, continuity, or quality of the page and its contents, the failure to meet the expected usefulness that users may have attributed to the page and its contents.

The purpose of the hyperlinks on this website is solely to inform the user of the existence of other websites that contain information on the subject. These hyperlinks do not constitute any suggestion or recommendation.

www.kearacandles.com is not responsible for the contents of such linked pages, the operation or usefulness of the hyperlinks, or the results of such links, nor does it guarantee the absence of viruses or other elements in them that may cause alterations to the user’s computer system (hardware and software), documents, or files, excluding any responsibility for damages of any kind caused to the user for this reason.

Access to the page does not imply any obligation on the part of www.kearacandles.com to monitor the absence of viruses, worms, or any other harmful computer elements. It is the user’s responsibility, in any case, to have the necessary tools to detect and disinfect harmful computer programs. Therefore, www.kearacandles.com is not responsible for any possible security errors that may occur during the provision of the website service, nor for any damages that may be caused to the user’s or third parties’ computer systems (hardware and software), files, or documents stored in them as a result of the presence of viruses in the user’s computer used for connecting to the website’s services and contents, malfunctioning of the browser, or the use of outdated versions of it.

Quality of the Page

Due to the dynamic and changing nature of the information and services provided on the page, www.kearacandles.com makes its best efforts but does not guarantee the complete truthfulness, accuracy, reliability, usefulness, or timeliness of the contents. The information contained on the pages that make up this portal is purely informative, consultative, educational, and promotional. In no case do they offer or have the character of binding or contractual commitments.

Limitation of Liability

www.kearacandles.com excludes all responsibility for decisions the user may make based on this information, as well as for any typographical errors that may appear in the documents and graphics on the page. The information is subject to possible periodic changes without prior notice, including the expansion, improvement, correction, or updating of the contents.

Notifications

All notifications and communications from www.kearacandles.com to the user made by any means will be considered effective for all purposes.

Availability of Content

The provision of the service and content on the page is, in principle, of indefinite duration. However, www.kearacandles.com is authorized to terminate or suspend the provision of the page’s service and/or any of its contents at any time. When reasonably possible, www.kearacandles.com will provide prior notice of the termination or suspension of the page.

Protection of Personal Data

www.kearacandles.com is aware of the importance of privacy regarding personal data, and for this reason, it has implemented a data protection policy aimed at providing the highest security in the use and collection of personal data, ensuring compliance with current regulations and making this policy one of the key pillars of the company’s practices. While navigating the website www.kearacandles.com, personal data may be requested through various forms provided for this purpose. This data will be part of the relevant files according to the specific and determined purpose for which it is collected. The specific information for each data processing activity will be provided with each web form, with www.kearacandles.com, located at www.kearacandles.com, being the responsible party for the file. The form and location for exercising the rights of access, rectification, cancellation, and opposition must be formalized through a written communication to the aforementioned address, including a copy of the DNI or equivalent identification document. In the case of providing data via email, this will be part of a file whose purpose is the management of the request or comment, and the rest of the conditions mentioned above will apply.

Additionally, the general terms and conditions of www.kearacandles.com’s services include the characteristics and nature of the data processing that will be carried out if any of its services are contracted. Furthermore, www.kearacandles.com has implemented the necessary technical and organizational measures to prevent loss, misuse, alteration, unauthorized access, and theft of personal data that users may provide as a result of accessing different sections of the website, applying the security measures established in Royal Decree 1720/2007, of December 21, which approves the Regulation for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data.

Data Protection Officer

Email address: dpd@diba.cat

Postal address: Travessera de les Corts 131, Recinto Maternitat Edificio Mestral P2. 08028 Barcelona.

Phone: 93 402 28 45

Jurisdiction

For any issues related to the interpretation, application, and enforcement of this Legal Notice, as well as any claims that may arise from its use, all parties involved submit to the courts of the province of Barcelona, expressly waiving any other jurisdiction that may apply.

Applicable Legislation

This Legal Notice is governed by Spanish law.

Copyright © 2015.

All rights reserved under international intellectual property laws and treaties. Copying, reproduction, or dissemination, in whole or in part, by any means, is expressly prohibited.

Cookie Policy

In compliance with Article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, this website informs you, in this section, about the cookie collection and processing policy.

What are Cookies?

A cookie is a file that is downloaded to your computer when accessing certain web pages. Cookies allow a website, among other things, to store and retrieve information about the user’s browsing habits or their device. Depending on the information they contain and how the device is used, they may be used to recognize the user.

What Types of Cookies Does This Website Use?

This website uses the following types of cookies:

• Analytics Cookies: These cookies, whether processed by us or third parties, allow us to quantify the number of users and carry out statistical analysis of the users’ use of the offered service. This helps us analyze browsing behavior on our website in order to improve the products or services we offer.
• Technical Cookies: These are the cookies that allow the user to browse through the restricted area and use its various functions, such as the purchase process for an item.
• Customization Cookies: These are cookies that allow the user to access the service with predefined general characteristics based on a series of criteria on the user’s device, such as language or browser type used to access the service.
• Advertising Cookies: These cookies, whether processed by this website or third parties, allow us to manage the available advertising spaces on the website as efficiently as possible, adapting the content of the ads to the service requested or to your use of the website. To do this, we may analyze your browsing habits on the internet and show you ads related to your browsing profile.
• Behavioral Advertising Cookies: These cookies allow the management of the advertising spaces on a website, application, or platform from which the requested service is provided. These cookies store information about visitor behavior obtained by continuously observing their browsing habits, enabling the development of a specific profile to show advertising based on it.

Third-Party Cookies

This website uses third-party services to collect information for statistical and usage purposes. DoubleClick cookies are used to improve the advertisements displayed on the site. They are used to target ads based on relevant content to the user, thus improving the overall experience.

Specifically, we use Google Adsense and Google Analytics for our statistics and advertising. Some cookies are essential for the operation of the site, such as the built-in search feature.

Our site includes other features provided by third parties. You can easily share content on social networks like Instagram, Pinterest, or Facebook using the buttons we have included for this purpose.

Shopping at Keara Candles is very simple. Just follow these steps:

1. Choose the category or subcategory where the product(s) you wish to buy are located.
2. View the product you’re interested in. By clicking on it, you can enlarge the photograph (some products have multiple photographs). You can also check the description, composition, reference, and price.
3. Select a product, the number of units, and add it to your cart. You can then choose to continue shopping or proceed with your order.
4. If you want to continue shopping, repeat the process. If you want to place the order, click on the “Place Order” button to begin the purchase process.
5. Enter all the requested information, such as shipping and billing address, and ensure that it is correct.
6. Choose a payment method: Credit card, bank transfer, or PayPal.
7. Confirm your order and proceed to payment.
8. You will receive an email confirming your order.

Payment Methods

What payment methods can I use to complete my purchase?

We accept the following payment methods: Credit/Debit card, bank transfer, Bizum, and PayPal.

If you pay via bank transfer, your order will not be processed until the transfer is received.

Why might my credit card be rejected?

Your card may be rejected for one of the following reasons:

• The card may have expired. Check that your card has not exceeded its expiration date.
• You may have reached your card limit. Check with your bank to ensure that the card has not exceeded the allowed limit for making purchases.
• Some of the entered data might be incorrect. Verify that you have filled in all the required fields correctly.
• There could be an issue with the internet connection or too many people might be purchasing at the same time (for example, during promotional periods). If this happens, try again.
• The browser cache might also influence this. If you are having trouble purchasing or viewing products properly, clear your browser cache, and the issue will be resolved.

Is it safe to use my credit card or Bizum on the website?

Yes, the data is transmitted in an encrypted format through CaixaBank, which has 3D Secure, and our website has an SSL security certificate. The payment system will be processed through a secure payment gateway.

You can also pay with PayPal or by bank transfer.

IMPORTANT

Are you having trouble viewing some items or placing an order?

Sometimes we may encounter error messages or the inability to process orders, view products, etc. This is most often due to our browsers storing outdated information from websites, which causes issues when the page is updated.

If you want to see both this page and any other webpage updated, we recommend clearing your browser’s cache on both desktop and mobile, and you’ll see that the issues will be resolved.

If the problems persist, please contact us so we can investigate what’s going on.