payment terms

To make your order and delivery as easy and convenient as possible, we offer you several payment options. We accept payments via:

  • PayPal
  • Credit Card
  • Bank Transfer (Prepayment)

When paying via PayPal, you will be automatically redirected to PayPal. If you already have a PayPal account, you can log in with your account details and confirm the payment. If you do not have a PayPal account, you can create one in just a few steps and then confirm the payment.

For payment via bank transfer, we will ship your order once we have received the payment in our account.

Shipping Terms and Return Policy

  • Shipping within Spain (Post):
    The standard shipping and packaging costs are €5.95. The items will be shipped via Post (Correos).

  • Express Shipping Spain (SEUR):
    Express shipping with an estimated delivery within 24 hours. The shipping and packaging costs for express shipping are €7.45. The items will be shipped via SEUR.

  • International Shipping (European Union):
    For deliveries to Germany, Austria, and other European countries:
    The estimated delivery time is 4 to 10 working days. The shipping and packaging costs are €15.95, and the items will be shipped via SEUR.
    Pick-up of goods is free of charge.

Our goal is to ship orders within 2 working days. However, during times of high demand, processing may take up to 5 working days.
Orders with a total value of €70 or more are shipped free of charge within Spain. For shipments to the European Union, we offer free shipping for orders over €150.

Returns

Your satisfaction is very important to us. If you have any questions or encounter an issue with your product, do not hesitate to contact us – we will do our best to help you.
We accept returns of unused products within 14 days of purchase. Once we have received the returned item, a full refund (excluding shipping costs) will be processed. Please allow 1 to 2 weeks for the refund to be processed.

  • Return Conditions:
    Please include proof of purchase. The returned items must be in their original condition and packaging. Otherwise, a refund may be excluded, or a fee of 50% of the original price may apply.
  • Exemptions:
    Discounted items (excluding launch offers) are not eligible for refunds.